Incident History

Login issue

Major Outage

Sep 2, 2026 — 10:45 1 hour

Some users are currently experiencing login issues. Our team is actively investigating the root cause and working to restore full service as soon as possible. We will provide updates as the situation evolves.

Application API Help Center

Resolved Sep 2, 14:45

Service has been restored following the identification of a database issue. No data was affected.

Investigating Sep 2, 10:45

Some users have reported difficulties logging in. An investigation is underway to determine the exact cause.

Login issue

Major Outage

Sep 2, 2026 — 07:00 1 hour, 35 minutes

Some users are currently experiencing login issues. Our team is actively investigating the root cause and working to restore full service as soon as possible. We will provide updates as the situation evolves.

Application API Help Center

Resolved Sep 2, 08:35

Service has been restored following a restart of the affected components.

Investigating Sep 2, 08:19

Some users have reported difficulties logging in. An investigation is underway to determine the exact cause.

Login issue via SSO

Major Outage

Jul 16, 2026 — 07:32 51 minutes

Some users using the SSO are currently experiencing login issues. Our team is actively investigating the root cause and working to restore full service as soon as possible. We will provide updates as the situation evolves.

Application

Resolved Jul 16, 11:00

The service is fully restored, no new errors.

Monitoring Jul 16, 10:45

The fix has been validated and the service is operating normally again. We are monitoring the service to make sure everything is fine.

Identified Jul 16, 08:23

We identified the issue and are working on a fix.

Investigating Jul 16, 07:35

We have identified an issue affecting login for some users. An investigation is currently underway to determine the root cause.

Login issue

Major Outage

May 28, 2026 — 09:10 12 minutes

Some users are currently experiencing login issues. Our team is actively investigating the root cause and working to restore full service as soon as possible. We will provide updates as the situation evolves.

Application

Resolved May 28, 09:23

The service has been restored following a restart of the affected components.

Investigating May 28, 09:10

We have identified an issue affecting login for some users. An investigation is currently underway to determine the root cause.

Infrastructure bug

Minor

May 11, 2026 — 16:08 12 minutes

A bug in a tool required for the proper functioning of our infrastructure has affected us. We plan to update this tool very quickly to prevent further impact. A one-minute service interruption was observed.

Application API

Resolved May 11, 16:20

Return to statu quo

Identified May 11, 16:10

Problem identified: no further impact on the users

Investigating May 11, 16:08

Incident detected

Unscheduled maintenance

Major Outage

Apr 9, 2026 — 10:42 3 minutes

Unscheduled maintenance for correcting an issue on the application.

Application

Resolved Apr 9, 10:45

The fix has been validated and the service is operating normally again.

Monitoring Apr 9, 10:44

The fix has been deployed. We are currently monitoring the platform to confirm that the issue has been resolved.

Investigating Apr 9, 10:42

An error occurred while deploying the fix. Our team is currently investigating.

Cloud Provider Incident

Major Outage

Feb 16, 2026 — 10:12 6 minutes

Application API Help Center

Resolved Feb 16, 10:18

We concluded that we were the victims of a cloud provider incident.

Monitoring Feb 16, 10:17

The application is available.

Investigating Feb 16, 10:12

The application is unavailable : "Network Error".